Expert Kualo Review – Is it the best UK hosting?


As you know selecting the right web hosting provider is crucial for the success of any online venture. With a plethora of options available, finding a host that balances performance, reliability, and environmental responsibility can be challenging.

Kualo, a UK-based web hosting company, claims to offer all this and more. This review walks into Kualo’s features, performance, customer support, and environmental initiatives to determine if it stands out as the best UK hosting provider.

Overview of Kualo

Kualo has been in the hosting business for over two decades, a testament to its stability and experience in the industry.

Founded with a mission to redefine the hosting experience, Kualo has grown to host over 100,000 websites across more than 90 countries. This longevity and broad customer base highlight its reliability and commitment to quality service.

Our hands-on evaluation reaffirms their reliability and commitment to quality service, ensuring you can trust their long-standing expertise without any hesitation.

Performance and Reliability

99.9% Uptime Guarantee

Kualo’s performance and reliability are underscored by their 99.9% uptime guarantee. This commitment means that your website will be available and operational for the vast majority of the time, minimizing any potential disruptions to your online presence. Kualo publishes their server uptime statistics, which often show 100% uptime, reflecting their dedication to maintaining exceptional service levels.

In the rare event that your site’s uptime falls below 99.9% in a given calendar month, Kualo offers a clear and transparent credit system to compensate for the downtime. Here’s how the credits are applied based on the duration of the downtime:

0 Minutes – 45 Minutes of Downtime (100% – 99.9%): No Credit
45 Minutes – 3 Hours 30 Minutes of Downtime (99.9% – 99.5%): 10% Credit
3 Hours 30 Minutes – 7 Hours 15 Minutes of Downtime (99.5% – 99%): 15% Credit
7 Hours 15 Minutes – 14 Hours 30 Minutes of Downtime (98% – 99%): 25% Credit
More Than 14 Hours 30 Minutes of Downtime (Less than 98%): 100% Credit

1-Hour Support Ticket Response Guarantee

Kualo’s commitment to reliability extends to their customer support services. They provide 24/7 technical support through an online helpdesk, ensuring that assistance is always available. Kualo guarantees a response to support tickets within one hour. If they fail to meet this guarantee, they will credit your account with £1 per ticket, subject to the following conditions:
Proper Logging: The support ticket must be logged correctly via the platform.
Department Specific: The guarantee applies only to technical support tickets, excluding billing or sales inquiries.
Credit Limitations: The total credit cannot exceed your total monthly hosting fee.
Response Guarantee: The guarantee ensures a human response within one hour, not necessarily issue resolution.

This support ticket response guarantee reinforces Kualo’s dedication to providing timely and effective assistance, enhancing overall reliability.

Data Backup and Security

Data security and integrity are crucial for any hosting service. Kualo provides daily backups, ensuring that your data is regularly saved and can be restored in case of any issues. This feature is vital for maintaining the reliability of your website, as it allows for quick recovery from data loss or corruption.

Kualo also offers security features, including malware scanning and DDoS protection. These measures help safeguard your website from cyber threats, ensuring continuous and secure operation. For customers handling sensitive information, Kualo provides SSL certificates and advanced security options to protect data in transit.

Industry-Leading Guarantees

Kualo’s performance and reliability are further supported by their industry-leading guarantees. In addition to the uptime and support response guarantees, they offer a 60-day money-back guarantee. This allows new customers to try Kualo’s services risk-free, with the option to receive a full refund if they are not satisfied within the first 60 days. The exclusions to this guarantee include domain name registrations, transfers, renewals, and any setup fees or SiteLock Security Services.

Green Hosting Initiatives

One of Kualo’s standout features is its dedication to environmental sustainability. The company is committed to running its operations on 100% renewable energy, making it a green choice for environmentally-conscious businesses and individuals. This commitment extends to energy-efficient designs for their data centers and servers, further reducing their carbon footprint.

Kualo partners with Ecologi, a platform dedicated to climate action, to offset carbon emissions. Through this collaboration, Kualo has offset 2,318.9 tons of CO2 and planted 82,170 trees, demonstrating a tangible commitment to environmental sustainability. Each website hosted with Kualo contributes to these efforts, making customers active participants in creating a greener web.

Kualo Pros and cons


  • High Reliability: 99.9% uptime guarantee ensures minimal downtime.
  • Excellent Support: 24/7/365 customer support with knowledgeable and responsive staff.
  • Environmental Commitment: 100% renewable energy operations and significant carbon offset initiatives.
  • User-Friendly: Easy-to-use interface and comprehensive support for users of all skill levels.
  • Charity Support: Lifetime free hosting for charities, demonstrating strong corporate social responsibility.


  • Higher Costs for Advanced Plans: While shared hosting is affordable, VPS and dedicated server plans can be more expensive compared to some competitors.
  • Limited Data Center Locations: Most of Kualo’s data centers are based in the UK, which might not be ideal for users with a global audience.

Exploring Kualo’s Hosting Services And their Pricing Plans

When looking for a reliable hosting provider, you want a service that guarantees uptime, offers excellent support, and provides a range of options to suit your needs.

For instance we talked about Hostinger being a preferred choice for cheap and best shared hosting. You can read more about it here – Hostinger Guide 101 : An In-Depth Review and Expert Verdict [2023 Edition]

Now let’s look into what Kualo has to offer and why it might be the right choice for you.

Shared Hosting

If you have a small website, Kualo’s Shared Hosting is a cost-effective solution. It’s designed for small sites and provides all the essential features to get you online quickly and efficiently.

With Shared Hosting, you can expect robust performance without breaking the bank.

Plan NamePriceStorageData TransferFree DomainNo.Of Sites
Solo£6.99/month10GB SSDUnlimitedYesHost 1 Site
Startup £10.99/month30GB SSDUnlimitedYesUnlimited
Performance £17.99 per month50GB SSDUnlimitedYesUnlimited

Plus, you get below additional features in every plan:

  • Free SSL Certificates: Secure your site with HTTPS.
  • Free Site Builder: Build your website with ease.
  • Free App Installer: One-click installation of apps like WordPress.
  • Daily Backups: Regular backups with 30-day account restore options.
  • Visit Kualo here to view complete plan pricing and features

Recommendation: The basic shared ‘Solo’ plan is a perfect choice for hosting single basic website like portfolio, personal website or blog, business website, charity websites, or any website or blog with limited data or pages and doesn’t get much traffic.

The last Shared Performance plan provides increased CPU and RAM for better speed and efficiency. Therefore, it is an idean choice for small-scall businesses and online marketers looking for an affordable hosting with better capacity and performance. Though it is bit expensive it adds value to the cost.

Business Hosting

For larger websites and online stores, Kualo’s Business Hosting is ideal. This semi-dedicated hosting option offers more resources and better performance to handle increased traffic and complex operations. If your website is growing or you run an e-commerce store, Business Hosting ensures smooth and fast performance.

Plan NamePriceStorageCPURAMFree SSL
Performance£17.99/month50GB Turbo SSD2 Core2GBYes
Performance Plus£34.99/month100GB Turbo SSD 3 Core CPU3GBYes
Performance Pro£64.99 per month150GB Turbo SSD4 Core CPU4GBYes
Performance Max£99.99/month200GB Turbo SSD5 Core CPU8GB Yes

Additional features include:

  • LiteSpeed Page Cache: Speeds up your website with efficient caching.
  • Redis & Memcached DB Cache: Enhances database performance.
  • Free SSL Certificates: Secure your site with HTTPS.
  • Daily Full Backups: Regular backups for data safety.

WordPress Hosting

WordPress is the world’s #1 blogging and website software, and Kualo offers optimized hosting specifically for WordPress sites. With WordPress Hosting, you’ll benefit from enhanced speed, security, and reliability, making it easier for you to manage your content and grow your audience.

Plans & Pricing

Plan NamePriceStorageData TransferFree DomainNo.Of Sites
Solo£6.99/month10GB SSDUnlimitedYesHost 1 Site
Startup £10.99/month30GB SSDUnlimitedYesUnlimited
Performance £17.99 per month50GB SSDUnlimitedYesUnlimited

Reseller Hosting

If you’re a web designer or entrepreneur looking to make money from hosting, Kualo’s Reseller Hosting is perfect for you. It allows you to host multiple client websites under your own brand, providing a steady income stream. Reseller Hosting gives you all the tools you need to manage your clients efficiently.

Plan NamePriceStorageFree SSLNo.Of Sites
Freelancer £19.99/month25GBYes25
Agency £69.99/month300GBYes100

Additional features include:

  • Nameservers: Custom branded nameservers
  • SiteBuilder: Free SiteBuilder Software
  • Page Caching: LiteSpeed Page Cache
  • Redis & Memcache Support, Free Billing Software

Specialized Hosting Solutions

Kualo also offers hosting solutions tailored to specific platforms and needs:

Joomla Hosting: Perfect for Joomla enthusiasts, this hosting option lets you get started with Joomla quickly and easily.

Drupal Hosting: If you use Drupal, Kualo’s optimized hosting ensures that your site runs smoothly and efficiently.

Magento Hosting: For e-commerce sites using Magento, this robust hosting solution supports the demanding needs of online stores.

OpenCart Hosting: Ideal for feature-rich, search engine-friendly web shops, OpenCart Hosting provides the flexibility you need.

PrestaShop Hosting: Known for its reliability and ease of use, PrestaShop Hosting helps you manage your e-commerce store effortlessly.

Is Kualo the Best UK Hosting?

Kualo stands out as a top contender in the UK hosting market due to its combination of reliability, excellent customer support, environmental responsibility, and user-friendly features. The company’s long-standing presence in the industry and high customer satisfaction ratings further underscore its credibility and commitment to quality.

While there are hosting providers with lower prices or more extensive global data center networks, Kualo’s comprehensive approach to hosting — balancing performance, support, and sustainability — makes it a strong choice for many users. Whether you’re a small business owner, a blogger, or a large enterprise, Kualo offers hosting solutions that can meet your needs while also contributing positively to the environment.


Thus, based on our research and performance tests -Kualo’s strengths in reliability, support, and sustainability position it as one of the best hosting options in the UK. Its dedication to environmental initiatives and charitable support adds a unique dimension that appeals to socially responsible customers. If these factors align with your values and requirements, Kualo is certainly worth considering for your web hosting needs.


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